Privacy Policy

1. Introduction

MLPractitioners ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our computer vision SaaS platform ("Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us:

• Account Information: Email address, username, password (hashed), and profile information
• Content: Images, annotations, project data, and other content you upload to the Service
• Payment Information: Processed through Paddle (our payment processor); we do not store full credit card details
• Communication: Messages, support requests, and feedback you send to us

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: How you interact with the Service, features used, and time spent
• Device Information: IP address, browser type, device type, operating system
• Log Data: Access logs, error logs, and system performance data
• Cookies and Tracking: Cookies, web beacons, and similar technologies (see Section 7)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve the Service
• Account Management: To create and manage your account, process payments, and provide customer support
• Model Training: To train machine learning models using your uploaded images and annotations
• Commercial Use: To use your data, content, and any generated models for commercial purposes, including but not limited to training our own models, improving our services, and creating derivative works
• Communication: To send service-related notifications, updates, and respond to inquiries
• Security: To detect, prevent, and address security issues and fraudulent activity
• Analytics: To analyze usage patterns and improve Service functionality
• Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions

4. Data Storage and Security

Your data is stored on secure cloud servers (AWS) with industry-standard encryption. Data in transit is encrypted using TLS/SSL, and data at rest is encrypted using AES-256. However, no method of transmission over the internet is 100% secure.

Data Retention and Ownership: MLPractitioners retains all data, including all information you provide, content you upload, and any data generated through your use of the Service, indefinitely. All such data becomes the property of MLPractitioners and will not be deleted upon account termination, cancellation, or at your request. We reserve the right to use, store, and retain all data for any purpose, including commercial use.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. However, please note that:

• Data Deletion Requests: Users in certain jurisdictions (such as the European Union under GDPR, California under CCPA, and other regions with similar privacy laws) may request deletion of their personal information. We will honor such requests to the extent required by applicable law.
• Content and Data Ownership: As stated in our Terms and Conditions, all content you upload, including images, annotations, and project data, becomes the property of MLPractitioners. While we will comply with legal requirements to delete personal information where required, we retain ownership rights to all content and data generated through the Service.
• Account Information: You may request deletion of your account and associated personal information by contacting us at team@mlpractitioners.com. We will process such requests in accordance with applicable privacy laws.

To exercise your rights, please contact us at team@mlpractitioners.com with your request. We will respond within a reasonable timeframe as required by applicable law.

6. Contact Us

For questions about this Privacy Policy, please contact us at:

Email: team@mlpractitioners.com